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Order information

LIMITED OR NOT

There is only one print on this site that has sold more than 25 copies, and so although I don't explicitly list my prints as 'Limited Edition', they are, in the sense that there will never be that many copies of them.


DELIVERY TIME

All prints are printed to order - due to the lack of space I do not keep any spare stock. It takes around 2-3 days for me to receive your print back from the printers. Visits to the post office are made twice a week. In total, this means that your order will be sent around 2-5 days after your order. If you need an order quicker, or by a specific date, please email me beforehand to make me aware of the deadline so that I can speed the process up for you.


ABOUT THE PRINTING

All the prints are produced for me by a Manchester based printer on a hugely expensive Canon imagePROGRAF iPF6100 printer. It's resolution is 2400 x 1200 DPI. It uses 12 LUCIA pigment inks (MBK, BK, PC, C, PM, M, Y, R, G, B, GY, PGY) to produce incredible accurate colours (and 95+ years permanency!). The paper used is 190gsm Photo matt white paper. The end results are a lovely smooth flat reproduction of colour. Better than conventional printing, if you ask me. Please note though, that they are a little sensitive to scuffs, so please be gentle with them, especially areas of black.

 

SHIPPING / POSTAGE / DELIVERY

Postage is free, to anywhere in the universe...


To the UK (Approximate delivery time = 1 - 2 days)
All UK orders under £50 are sent Royal Mail 1st class delivery.
All UK orders over £50 are sent Royal Mail 1st class delivery, but also requiring a signature (with tracking).


To the EU (Approximate delivery time = 3 - 10 days)
All EU orders are sent standard Royal Mail Airmail (no tracking).
All EU orders over £50 are sent using Royal Mail's Airsure service (which includes tracking information & insurance).


To the US / Worldwide (Approximate delivery time = 5 - 14 days)
All US / Worldwide orders under £50 are sent using Royal Mail Airmail (no tracking).
All US / Worldwide orders over £50 are sent using Royal Mail's Airsure service (which includes tracking information & insurance).

 

PACKAGING

Prints are rolled secure in protective tissue paper, and placed in the strongest cardboard tubes I can buy. If an order arrives damaged - as occasionally they do - please let me know and I will apologise to you, send another, and sue the post office for every penny they have.


The print will relax once let free from the tissue and tube, and if weighed down flat at the corners will be back to flat after an hour.

 

TAX AND DUTIES

If your delivery address is outside of the EU, you may be subject to import duties and taxes, which are applied once a shipment reaches your country. Any such additional charges for customs clearance is, unfortunately, your responsibility.

 

MISSING, DAMAGED, INCOMPLETE OR FAULTY ORDERS

If your order has been sent and fails to arrive, or is damaged, or incomplete, or Faulty, please email me at the earliest opportunity to discuss the options.


I will be more than happy to send a replacement free of charge, or under certain conditions, issue a refund.